Job Description
Excellent career opportunity for an experienced, tech-savvy individual with strong background in network security, problem - solving and proficiency in Linux and Linux-based device programming and support. This is not just another IT job. This is a chance to make a difference in a leadership role while you advance your career with a rapidly growing Mason, Ohio technology innovator. We provide cost-saving, productivity solutions (hardware and software) to first-tier corporate clients. As a member of our team, you will support mission-critical Supply Chain technology systems for some of the finest companies in the world.
You will work in an upbeat, professional team environment supporting the technical aspects of project implementation and providing ongoing support for our client base. This position is high-level help desk/customer focused and requires strong diagnostic skills, excellent communication skills and a high sense of urgency.
Responsibilities:
Level-3 Escalations In Our Customer Support Group
Provide leadership and training for our Customer Support Team
Interact with IT and Network Security Managers at our client companies
Diagnose and correct Network/Network Security/Firewall Routing and other complex technical issues
Maintain up-to-date knowledge of business processes/standards/testing requirements
Qualifications:
Proficient in both Linux-based and MS Networking
Experience with the OSI model and network topology
Familiarity with VPN options including ssl and IPSec
Understanding of Corporate Network Security practices and common data encryption standards
Experience in applying various methods of routing traffic through firewalls, including DMZs and Routing Rules
Strong customer service heart" and the confidence and professionalism to interface with our industrial client base at many organizational levels
Excellent verbal and written communication skills, backed up by strong organizational and time
management capabilities.
Ability to earn the client's trust and confidence during training and support calls.
We are searching for an energetic, up-beat individual with the motivation to provide technical leadership and grow in our fast-paced world of technology innovation.