Job Description

Project management and customer service skills Proficiency with all Microsoft office applications and all major web browsers - HTML, JavaScript a plus Job Description: WebFeat (www.webfeat.org) the leading provider of federated search engine systems to leading libraries and Global 1000 information centers has an opportunity available for a Client Service Representative. This person is responsible for ensuring that WebFeat clients are happy with their WebFeat products and services. Our Client Service Representatives are responsible for providing premium level pro-active and reactive customer service to WebFeat's clients and partners. The CSRs will respond immediately to client requests and will coordinate between clients, developers and management as needed to quickly obtain solutions to client requests and questions and follow-up with client to ensure that problems have been resolved to the client's satisfaction. Our CSRs are known for providing "over the top" service to their clients. Requirements: Strong customer service orientation: develop and maintain high profile and complex client relationships Strong project management skills Effectively anticipate and resolve client needs and expectations Experience working in firm deadline-driven environments Experience with project multi-tasking and ability to handle pressure Solid verbal and written communication skills Excellent technical skills: - Demonstrated ability to quickly obtain comprehensive product knowledge necessary to instantly answer any question regarding configuring or maintaining the product, as well as product features and capabilities. - Demonstrated ability to assist clients in configuring all aspects of an information technology product. Ability to configure systems using a web based administrative console, solid knowledge of commercial databases, catalogs, and database/end user authentication. - Entry-level proficiency in HTML and JavaScript is a plus. Knowledge of OpenURL link resolvers and bibliographic citation management packages Proficiency with all Microsoft office applications and all major web browsers College graduate. Minimum 1 year experience in a client support role Compensation: $30K - $35K Please email resume to: hr@webfeat.org Please demonstrate in your cover letter how your background and experience satisfy ALL of the above requirements. Principals only, please.

Benefits

Dental, Paid Time Off, Holidays, Flexible Spending, Medical, Life, Health Savings Account, 401K, Prescription